Spotlight on the gut biome

Finding calm in your life

Naturopathic Support for Pregnancy, Post-Partum & Breast Feeding

Keeping your kids healthy

Discover a more natural way to health

Get to know our amazing group of practitioners and support team - ready to help you to greater health.

A health clinic full of heart-centered holistic practitioners

Stay well during COVID pandemic

FAQs

Product Information

We are beyond passionate about natural medicine. We love to share our knowledge and help educate our community about living a hormonal balanced, less toxic, more natural, healthy, green, environmentally aware and balanced life. We employ all these healthy practices ourselves and how we chose our suppliers. 

Every product is responsibly sourced and researched to give you the best quality supplement. Where every brand is gold standard, offering robust ingredient development, ethical manufacturing, and extensive batch-testing. 

Customer Accounts

If you want to purchase products online you must set up an account. However, you don't need to set it up until you are ready to check out. Until then, you may browse and access clinic information as long as you like. 

If you are unable to successfully log into your account 1/ ensure you’re inputting your email address and password correctly. 2/ Check to make sure the Caps Lock key is not enabled before typing your password as passwords are case sensitive. We suggest it is best to type in all characters rather than use the copy and paste function.  If you have forgotten your password, enter the email address used when you opened your account and select “Email Password”. A temporary password will be sent to your email address. It may take 15 minutes for your system-generated password to arrive. Please check your spam/junk mail folder for this email if it does not appear in your in-box. Please type the new password exactly as it appears with no additional spaces.  We recommend logging in with your temporary password immediately and changing it to something you will remember. You may do so by selecting “Change My Password or Username” on the top left of your account page

Other Questions

Our manufacturers formulate their probiotics to ensure their products retain viability until they reach the consumer. But we take extra care, ensuring that all probiotics remain refrigerated in the OC Whole Family Wellness office until the time of shipment; they are then packaged in an insulated envelope with an ice pack to further ensure potency in transit—at no extra charge. (Note: Ice pack will not arrive frozen/product will not arrive cold).

Additionally, probiotic manufacturers add extra colony forming units (CFUs) to adjust for the product being shipped unrefrigerated, even in the summer months, and for it being unrefrigerated for several weeks. To ensure potency, the CFU count on the package is lower per dose than the actual count at the time of production. The CFU count is valid through the expiration date, even after the package is opened. For long-term storage, the product should be refrigerated.

About different probiotic types:

Shelf-stable probiotics are room-temperature stable and do not require refrigeration. Refrigeration will, however, extend the shelf life. Avoid temperatures above 77°F (25°C).

Saccharomyces Boulardii does not require refrigeration and can be stored at room temperature. Refrigeration will, however, extend the shelf life. Avoid temperatures above 77°F (25°C).

Non-shelf stable probiotics are room-temperature stable, but should be refrigerated for full therapeutic effect and extended shelf life. Avoid temperatures above 77°F (25°C).

No. We cannot accept debit cards from Flexible Spending Accounts (FSAs).

Communication

We offer a regular email newsletter that features special offers, deals and promotional codes. You can sign up on our newsletter sign-up page.

You may unsubscribe from our email newsletter at any time by via the “One-click Unsubscribe” link at the bottom of the newsletter. You can also select “Manage Subscriptions” to remove yourself from our mailing list.

Ordering

We are sorry, we do not currently ship international orders.

Once an order has been placed it can only be cancelled up until it is marked fulfilled.  Additionally, we are unable to change any orders submitted on the weekend. To cancel, please contact Customer Service as soon as possible at 949-202-0047, Monday—Friday, 8:30am-5:30pm PST or via email at admin@ocwholefamilywellness.com with your order number and instructions regarding your order.

Yes, we would be happy to assist you with your order via telephone. Please contact our Customer Service Team between the hours of 8:30am-5:30pm PST, Monday—Friday at 949-202-0047. If we do not answer during business hours it is because we are assisting other customers. Please leave one voice message or send one email to us at admin@ocwholefamilywellness.com and we will assist you as soon as possible. Because we experience a high volume of calls and emails, we respond to all messages in the order they were received.

We are happy to help you place a special order. Please call the office on 949-202-0047 with your request for a special order.

We will ship your backordered item as soon as we receive it from the manufacturer. This normally occurs within a one-week period. If we learn that the manufacturer is out of stock, which would result in a longer delay, we will contact you to determine next steps. You may always contact us at admin@ocwholefamilywellness.com with your order number to request a status update. We apologize for any inconvenience.

No extra shipping charges will be incurred for partial shipments or shipments of back-ordered items, but all back-ordered items will be sent via Standard Shipping, no matter which original shipping method was selected.

Shipping & Delivery

Estimated delivery time: 5-8 business days. DURING COVID-19 pandemic, USPS shipping times may be affected. For more information visit USPS website.

Orders over $150 ship FREE via Standard Shipping
Orders must total $150 before tax (and after any promotional discounts) to qualify. Surcharges for large items may still apply. 

If you received a tracking number and you have not received your order after three business days, or if you have questions about your order, please contact our Customer Service Team between the hours of 8:30am-4:30pm PST, Monday—Friday at admin@ocwholefamilywellness.com or call 949-202-0047.

A safe and accurate address for delivery must be provided at the time the order is placed. Once an order has shipped, OC Whole Family Wellness is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order.  Please contact the shipping carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation. If the tracking indicates the package has been delivered, you would be required to place a new order. (Any coupon code used on the original order would be applicable on a new order.)

Returns

Items damaged during shipment may be returned for a full refund. Please contact the Customer Service Team within 48 hours of delivery and leave one voice message or send one email with your order number and the item details that has been damaged and we will contact you to discuss replacement.

If the item you purchased is defective, you may return it for a full refund within 30 days of the date you received it. Please contact our Customer Service Team between the hours of 8:30 am – 5:30 pm PST, Monday—Friday at admin@ocwholefamilywellness.com or call at 949-202-0047 for more information. Please contact us as soon as possible after receipt of your order.

If you receive an incorrect item, please contact the Customer Service Team with your order number and the product details upon receipt.

You may return any unopened item(s) purchased from OC Whole Family Wellness.com within thirty (30) days of the date you received your order. You will receive a full refund for the item(s) in the original form of payment. After we process your return, it may take several business days for the refund to appear on your credit card, depending on your financial institution.

Merchandise that is damaged in shipment may be returned for a full refund or replacement. Please contact OC Whole Family Wellness Customer Service at 949-202-0047 or email: admin@ocwholefamilywellness.com within 48 hours of item(s) receipt. If you leave a voicemail, please include order number, item description or SKU # of damaged items, and if you would like a refund or a replacement sent.

While we are unable to process an exchange, you may place a new order if you would like a different item. (The coupon code used on original order would not be applicable on a new order).

Shipping and handling charges are non-refundable. For returns via mail, the product must be carefully packaged.  If you wish to return a probiotic that requires refrigeration, you must return the probiotic in person to the office with a cold pack, to ensure that the probiotics are still viable.

Once your return has been received, a refund will be issued within 14 days to the original form of payment, and an email confirmation will be sent.

You may also return products in person to any of our retail stores within 30 days. A copy of your email order confirmation or the packing list from the shipment is required as proof of purchase for an in-store refund.

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